Liverpool sheltered tenants return excellent survey results
Liverpool Housing Trust (LHT) recently conducted its STATUS satisfaction survey of tenants living in sheltered accommodation.
Satisfaction levels within this group of tenants were extremely high with six key areas achieving satisfaction of 90% or above and all of these areas showing an improvement on the previous 2007 survey results. When satisfaction with overall services was compared with seven other sheltered housing providers in the same geographic area, LHT was ranked the highest.
LHT tenants rated 90% satisfaction or above on:
- Overall service provided by LHT (95%)
- General condition of property (94%)
- Repairs and maintenance service (90%)
- Standard of customer care (93%)
- Being kept informed (93%)
Value for money for rent (94%)Sandra O'Neill, LHT's Housing and Support Manager said: "I'm really pleased with the results and happy that not only are the satisfaction levels really high, but that they have increased across all areas since the previous survey was conducted. The Older Peoples Housing Team's hard work has really paid off as the results show. We will be aiming for even higher levels of satisfaction the next time we conduct our STATUS survey."
Donna Kelly, divisional director, LHT Housing & Support, added: "Exceptional service delivers exceptional results. I would like to thank the team for all their hard work, commitment and enthusiasm, which has led to these brilliant results. I am delighted with such positive feedback from our tenants as this is exactly what we strive for as a landlord."
LHT has 11 sheltered housing schemes and one housing with care scheme in Liverpool as well as three sheltered schemes in Wirral.
